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Legal protection built into your account

When you open an account with us, your rights and data are protected under clear legal terms.

Account securityPayment complianceData protection
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login sandibet Legal protection built into your account
LEGAL CONTACT PATHS

How to reach us with account or payment questions

Team online

Email support

Send account queries, payment concerns or data requests to our support email. Response time is typically within 24 hours during Jakarta business hours, Monday to Friday.

Live chat

Open the chat widget in the lobby footer to discuss account access, withdrawal holds or compliance questions in real time with our team.

Account settings

Access your legal preferences, data export requests and account closure options directly from your account dashboard under Privacy & Security.

DATA & ACCOUNT INTEGRITY

How we protect your information and comply with local rules

Identity verification

All new accounts undergo verification before first withdrawal. We collect name, phone and payment details to meet anti-fraud and local compliance rules. Verification is encrypted end-to-end.

Cookie and tracking policy

We use session cookies to keep you logged in and functional cookies to remember your language and payment method. Analytics cookies help us spot technical issues; you can disable them in browser settings without losing account access.

Data retention

Account and transaction records are retained for seven years to meet audit and anti-money-laundering requirements. Closed accounts retain transaction history for compliance; personal contact details are deleted after two years.

Account security

Your password is hashed and never stored in plain text. Two-factor authentication is available in account settings. We monitor logins for unusual activity and will alert you if we detect access from a new device.

Payment data handling

Payment details are tokenised and processed through PCI-DSS-compliant payment gateways. We never store full card or bank details on our servers; DANA, OVO, GoPay and QRIS transactions are verified directly with the provider.

Your rights and requests

You can request a data export, correction or deletion through account settings or by emailing support. Legal data-access requests are processed within 30 days where local law permits; some retention is required by regulation.

Your rights and obligations as an account holder

We collect your full name, date of birth, phone number, email and home address for identity verification and compliance. Payment details (DANA, OVO, GoPay, QRIS or bank account) are collected at deposit and are tokenised immediately; we do not store full payment credentials.

After you request a withdrawal, we verify it against your account activity and original deposit method within 2–4 hours during business hours. The payment provider (DANA, OVO, GoPay, QRIS or your bank) then processes the transfer, usually within 1–5 minutes; some providers may take up to one hour during peak times.

When you close your account, all remaining balance is returned to your registered payment method. The account becomes inactive immediately; you can reopen it by contacting support within 30 days. After 30 days, account closure is permanent and reactivation depends on local law.

Yes. Request a data export through account settings or email support. We provide your personal details, deposit and withdrawal history, betting records and login timestamps within 30 days. Export is free; subsequent requests within 12 months may carry a small fee where local law permits.

If you dispute a deposit charge or withdrawal delay, contact support with your transaction reference. We investigate within 5 business days. Chargeback requests to your bank or DANA, OVO, GoPay, QRIS must be reported to us first; chargebacks without prior contact may result in account suspension pending resolution.

You are responsible for keeping your password confidential. If unauthorized access occurs, notify support immediately. We will review login logs and may reverse fraudulent withdrawals if the activity is confirmed as outside your normal use pattern. Always enable two-factor authentication in settings for extra protection.

Where local law permits, we comply with lawful requests from Indonesian regulators and law enforcement. We retain transaction records for seven years to meet anti-money-laundering and tax-compliance rules. You have the right to request details of any legal disclosure; contact support with your account details.

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